Frequently Asked Questions

Find answers to common questions about ITG Tools and our mobile servicing solutions.

General Questions

What is ITG Tools?

ITG Tools is a comprehensive mobile servicing platform that provides professional tools for FRP bypass, pattern removal, network unlocking, and IMEI repair for various mobile devices.

Which devices are supported?

We support a wide range of devices including Samsung, Xiaomi, Oppo, Vivo, Realme, OnePlus, and many other Android manufacturers. Check our downloads page for specific model compatibility.

Is ITG Tools safe to use?

Yes, ITG Tools is completely safe. We use official methods and protocols that don't harm your device. All our tools are regularly tested and updated to ensure safety and reliability.

Account & Licensing

How do I create an account?

Click on the "Get Started" button and fill in your details. You'll receive an email verification link to activate your account.

What are the different license types?

We offer Basic, Professional, and Enterprise licenses. Each tier provides different features and usage limits. Visit our pricing page for detailed comparisons.

Can I upgrade my license?

Yes, you can upgrade your license at any time from your account dashboard. The price difference will be calculated automatically.

Technical Support

How do I install the USB drivers?

Download the driver package from our downloads page and run the installer as administrator. Restart your computer after installation for the drivers to take effect.

My device is not being detected. What should I do?

Ensure USB debugging is enabled, try different USB ports and cables, reinstall the drivers, and check if your antivirus is blocking the connection.

How can I get help if I'm stuck?

You can contact our support team through the contact page, check our tutorials section, or join our community forum for assistance from other users.

Payment & Refunds

What payment methods do you accept?

We accept credit/debit cards, PayPal, cryptocurrency, and bank transfers for enterprise customers.

Do you offer refunds?

We offer a 7-day money-back guarantee if you're not satisfied with our service. Contact support with your order details to request a refund.

Are there any hidden fees?

No, all our prices are transparent. The price you see is what you pay. There are no hidden fees or additional charges.

Still have questions?

Our support team is here to help you.

Contact Support